VR Eddie ("vreddie.com", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our website and services.
Privacy Request Workflow
For access, correction, deletion, portability, or consent withdrawal requests, use our privacy request form or email hello@vreddie.com. We review each request manually and may ask you to verify your identity before taking action.
2. Information We Collect
Information You Provide
Email address — when you subscribe to our newsletter or create an account
Account information — name and profile details if you register for a VR Eddie account
Quiz responses — answers you provide in our headset recommendation quiz (not stored after generating results)
Payment information — processed securely by Stripe if you subscribe to a paid membership or place a merch order (we never see or store your full card number)
Merch checkout and fulfillment details — if you buy physical merchandise, Stripe Checkout collects your customer email, shipping name/address, and, for some Shapeways orders, a phone number required for fulfillment. We store the order details needed to manage the purchase, including customer name/email, shipping address, items, quantities, sizes, order status, supplier references, tracking details, and internal order notes
Support requests — messages you send through our merch support, return, refund, or tracking workflows, plus the related resolution, refund reference, and delivery status for support emails
Information Collected Automatically
Usage data — pages visited, time on site, referral source, and interactions (via Google Analytics 4 and Google AdSense when you opt into analytics cookies)
Device information — browser type, operating system, and screen resolution
IP address — used for approximate geographic location and security purposes
Cookies — essential cookies for session management and optional analytics and advertising cookies
3. How We Use Your Information
We use the information we collect to:
Deliver and improve the VR Eddie platform and its features
Send our weekly newsletter with VR news, deals, and recommendations (only if you subscribe)
Process membership payments and manage your account
Process merch purchases, send order confirmations and shipping updates, and submit fulfillment requests to our merch suppliers
Review and resolve merch support, return, refund, damage, and wrong-item requests
Personalize your experience, such as headset recommendations
Analyze site usage to improve content and user experience
Prevent abuse and maintain security
Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share information with:
Service providers — Vercel (hosting), Resend (email delivery), Stripe (payments), Sanity (content management), and Neon (database) — only to the extent necessary to provide our services
Merch fulfillment providers — if you place a merch order, we share the customer, shipping, and order details required to fulfill it with Printful or Shapeways. For Shapeways-managed orders, that can include a phone number collected during checkout when their workflow requires it
Analytics and advertising partners — Google Analytics 4 and Google AdSense may receive browser, device, and page-view data, but only after you opt into non-essential cookies
Legal requirements — when required by law, court order, or governmental authority
5. Third-Party Services & Social Integrations
VR Eddie currently supports Google OAuth sign-in and local email/password authentication for account access. We do not currently offer X/Twitter sign-in or other social account integrations for authentication. If you choose Google sign-in:
We request the minimum account information needed to create or link your VR Eddie account
We do not post to your Google account or other third-party accounts on your behalf
You can revoke Google access at any time through your Google account settings
Google has its own privacy policy and account controls, which we encourage you to review. If we add additional third-party sign-in providers or social integrations in the future, we will update this policy before rolling them out.
6. Cookies & Tracking
We use the following types of cookies. Google Analytics 4 and Google AdSense stay blocked until you explicitly allow analytics and advertising cookies through our consent prompt.
Essential cookies — required for site functionality (authentication, session management)
Analytics cookies — help us understand how visitors use the site through Google Analytics 4, but only after you opt in
Advertising cookies — used by Google AdSense if ads are displayed on the site and you opt in
You can reject non-essential cookies the first time you visit the site and update that choice here at any time. Disabling essential cookies through your browser may affect site functionality.
Cookie preference
You have not made a cookie choice yet.
Updating this setting reloads the page so optional analytics and advertising scripts are added or removed cleanly.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Newsletter subscriber information is retained until you unsubscribe. Merch order records, fulfillment status and tracking data, internal order notes, and support ticket history are retained for as long as needed to provide order history, customer support, refunds and returns, fraud prevention, and legal/accounting compliance. You may request deletion of your data at any time through our privacy request workflow or by emailing hello@vreddie.com.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Request data portability
Withdraw consent at any time
Unsubscribe from marketing communications via the link in any email
To exercise any of these rights, submit a request through our privacy request form or email hello@vreddie.com. Marketing email opt-outs remain available through the unsubscribe link in each email, and you can withdraw consent to non-essential cookies at any time through the controls above.
9. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (HTTPS), secure hosting on Vercel's infrastructure, and token-based authentication. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
VR Eddie is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
11. International Data Transfers
Your information may be transferred to and processed in the United States, where our servers are located. By using the Site, you consent to the transfer of your information to the United States.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Site or email. The "Last updated" date at the top of this page indicates when the policy was last revised.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at the email below. For formal data-rights requests, use the privacy request form first so we can route and verify the request correctly.